Posted: 11 May, 2016. Written by Georgia
REAL CCS has created a new Product Complaint Investigation Report Form for CCS Certification Bodies to fill out after an investigation into a product complaint. More information regarding this can be found on our website here under ‘Product Complaints’. The outcomes of these investigations are very important, and will be displayed on a Case Studies page (which is currently titled ‘Guidance’). The case studies will cover the nature of the complaint, actions taken by the certification bodies, the outcomes of the investigation and the lessons learned.
Please note that the full and summary report forms accessible on the website will not disclose the names of the operators. This is to maintain anonymity and prevent biased decision-making.